Our business plan for 2021-2024 aims to deliver high quality, reliable and consistent core services alongside a longer-term plan that drives the market forward and unlocks value for customers through a number of improvement programmes.
It is a highly cost-conscious plan - recognising the challenging economic environment – with a focus on reducing cost to serve and delivering a well prioritised, phased programme of improvements that will drive benefits and add value.
Our plan has been developed in two parts:
Core service delivery – 2021/22 – our detailed budget and plan to support the delivery of ‘business as usual’ core services, in line with both our code obligations and wider member expectations.
Improvement programme – three-year plan to 2023/24 – our longer-term delivery roadmap that sets out how we will advance the market through our strategic priorities.
Taken together, these provide our members with clarity on: